The full study report captures 30 key operational metrics that are close to the heart of distribution center professionals. The measures have been grouped into five balanced sets – customer, operational, financial, capacity/quality and employee/safety – plus the additional sets related cash-to-cash cycle measurement. It also contains a list of definitions for each metric in the study AND how to calculate each. Used from year-to-year and across your network, these details provide a consistent approach to reporting performance. For the latest Power Point presented  at the work conference please download the PDF provided above. Click here to download the full report form the WERC website.